Effects that create attention – without distracting from the message.

Yes. Stripe is one of the world's leading payment providers and uses modern security standards and encrypted data transmission.

Your payment information is processed directly through Stripe's secure infrastructure. We do not receive full credit card details and do not store them on our own servers.

As a rule, the charge is made immediately after the order is successfully completed, or according to the payment terms agreed for the respective project.

For custom projects, different payment models may apply.

A payment can be declined for various reasons, for example:

• Insufficient funds

• Incorrect payment details

• Security checks by your bank

• Restrictions on your card

• Technical issues at the payment provider

If a payment fails, I recommend checking your payment details or contacting your bank.

For payments that have already been completed, this is generally not possible. Please contact us if an adjustment is required.

Yes. Depending on country, order value and availability, various instalment options may be offered through Stripe or affiliated payment providers.

Whether instalment payment is available is shown automatically during checkout.

The decision on any financing or instalment plan is made solely by the respective payment provider.

We have no influence over the approval, rejection or terms of any financing offered.

The requirements vary by payment provider and may take into account the following factors, among others:

• Country of residence

• Order value

• Credit check

• Age

• Availability of the payment option in the respective country

If the relevant payment option is available at checkout, this is generally possible.

For large custom projects, we also sometimes offer individual payment models by prior arrangement.

Any fees, interest or financing costs are set by the respective payment provider and shown transparently before the order is completed.

Custom projects often require substantial investment in materials, planning, mould making, design development and working time even before production begins.

A deposit serves to cover these initial project costs and to reserve production capacity on a binding basis.

The amount of the deposit depends on the type and scope of the project.

For custom pieces, the deposit is often between 30% and 50% of the total order value. The exact terms are agreed in writing before the project begins.

Production generally begins only after the agreed deposit has been received and the project has been given final approval.

This depends on the status of the project.

Once development work, material orders or production steps have begun, costs already incurred may apply. The exact terms follow from the respective quote and the agreed contract conditions.

For extensive custom pieces, film productions, creature projects, masks, props or series productions, individual payment plans can be arranged.

A typical payment model might look as follows:

• Deposit on placing the order

• Interim payment during production

• Final payment before shipping or handover

The exact split is arranged individually with the client.

Split payments are offered in particular for larger projects that span a longer production period or have a higher order value.

Individual payment arrangements can be made for production companies, agencies, theatres, amusement parks and other business clients.

Refunds are governed by statutory provisions and the respective contract terms.

For standard products, refunds may be possible under the statutory conditions.

Custom-made products are developed and produced specifically to the client's specifications.

For such custom pieces, different statutory rules on cancellation and return often apply.

If a project is cancelled after production has begun, development, material or production costs already incurred may be taken into account.

The exact billing is based on the actual progress of the project.

After a successful review, an approved refund is generally processed via the payment method originally used.

The actual time until the credit appears may depend on the respective payment provider or bank.

If a product arrives faulty or damaged, please contact us promptly with a description of the problem and clear photos.

We review each case individually and strive for a fast and fair solution.

An invoice is issued for every order.

Yes. Please provide your full company details when ordering so that they can be shown correctly on the invoice.

If incorrect invoice details were provided by mistake, please contact us as soon as possible. We will then look into the options for a correction.

Yes. For larger projects, custom pieces, productions or business clients, we are happy to prepare individual quotes or pro forma invoices on request.

Invoices are stored in accordance with statutory retention periods. This means we can still assist you later if needed.

Production time depends on the particular product and our current order volume. Standard products are usually available more quickly than custom, made-to-order pieces.

For bespoke masks, prosthetics, props or special builds, production can take several weeks or months depending on complexity. Before a project begins, we will inform you of the expected time frame.

Every custom project goes through several production stages. These include concept development, sculpting, mould making, material fabrication, painting, quality control and, where necessary, adjustments.

Because many of these steps are done by hand, producing high-quality special effects takes a corresponding amount of time.

For larger projects, we keep our clients regularly informed about key milestones and the current progress.

Yes. Depending on our current workload, certain projects can be prioritised and completed more quickly.

Because express orders require additional resources and planning, they may incur separate charges.

In many cases, yes. Short-notice requirements arise frequently, especially in the film, advertising and event industries. Please contact us as early as possible so we can assess feasibility.

A binding commitment is only made after an individual assessment of the project, its scope and our available capacity.

Yes. We ship our products both domestically and internationally.

The available shipping options, delivery times and shipping costs depend on the destination country as well as the size and weight of the order.

Yes. As soon as your order has been shipped, you will receive the relevant shipping information and – where available – a tracking number.

International shipments may be subject to additional customs duties, taxes or import charges. These costs are set by the relevant authorities in the destination country and are beyond our control.

Masks, prosthetics and props are packaged carefully to avoid transport damage as far as possible. Depending on the product, additional protective materials and special packaging are used.

A custom, made-to-order piece is a product developed, adapted or manufactured specifically to a client's requirements.

These include, for example:

• Custom masks

• Made-to-measure prosthetics

• Character designs

• Creatures

• Special props

• Client-specific moulds

• Personalised products

In many cases, yes. Because custom projects involve material, time and development costs, a deposit may be required before production begins.

The exact payment terms are agreed in writing before the project starts.

Minor changes are sometimes possible. Extensive changes, however, can cause additional costs and delays.

I therefore recommend reviewing all details carefully before production begins.

A project usually involves the following steps:

1. Enquiry and consultation

2. Concept development

3. Quotation

4. Project approval

5. Production

6. Quality control

7. Shipping or handover

Depending on the project, additional steps may be required.

Yes. Reference images, sketches, mood boards or concept drawings help us realise the desired vision as precisely as possible.

For larger projects, interim stages can be reviewed together. This allows requests and adjustments to be taken into account early on.

Unless expressly agreed otherwise, moulds, production tools, digital files and production data generally remain with the manufacturer.

Alternative arrangements can be agreed on an individual basis.

For many online orders, consumers are generally entitled to a statutory 14-day right of withdrawal. This right applies in particular to distance contracts concluded via the internet, by email or by telephone.

The exact conditions and deadlines are set out in the statutory withdrawal policy.

No. The law provides for various exceptions.

In particular, there is generally no right of withdrawal for goods that are made individually for the customer or are clearly tailored to personal requirements. These often include made-to-measure masks, custom prosthetics, client-specific props or specially developed character designs.

For genuine custom, made-to-order pieces, the statutory right of withdrawal may be excluded even if production has not yet begun. What matters is that it is genuinely an individual piece made to the customer's specification.

For custom-made products, there is generally no statutory right of withdrawal, provided the legal requirements are met. This also applies if your personal opinion changes after placing the order. By staying in close contact with our clients and providing constant production updates, we aim to avoid such situations with custom orders as far as possible.

Your statutory warranty rights in the event of defects naturally remain unaffected.

No. The statutory right of withdrawal is essentially a consumer protection right and generally does not apply to businesses or commercial customers.

Business customers include companies, production firms, agencies, self-employed professionals and other parties acting in the course of their commercial or professional activity.

Cancellation is only possible within the terms of the individually agreed contract. Any development, material or production costs already incurred may be taken into account.

Yes. For larger productions or long-term projects, individual payment and project terms can be agreed.

Please contact us as soon as possible after receiving the delivery and document any transport damage with photos.

We review each case individually and strive to find a quick solution.

The right of withdrawal allows consumers, under certain conditions, to return an order without giving a reason.

Warranty, by contrast, concerns faults or defects in a product. Statutory warranty claims remain in place regardless of any possible withdrawal.

Please contact us with a description of the problem and clear photos. We will review the matter and inform you of the next steps.

On-set SFX refers to the direct handling of special effects during a film, television, advertising or event production. Effects are prepared, applied, maintained and adjusted as needed directly on location.

The presence of an experienced SFX artist on set ensures that prosthetics, make-ups and special effects stay in the best possible condition throughout the entire shoot day, and that changes in the production schedule can be responded to quickly.

We support film productions, television series, commercials, music videos, social media campaigns, short films, theatre productions, events and many other creative projects.

Support can range from single shoot days to multi-week productions.

Depending on the project, we handle applying prosthetics, ageing make-ups, injury effects, character make-ups, repairs, touch-ups between takes and the general care of all special effects.

Beyond that, changes or adjustments can be carried out directly during the production.

Yes. Damaged prosthetics, masks or props can often be repaired or replaced directly on set. This minimises delays and keeps production quality consistent.

Yes. On request, we support productions nationally and internationally. Travel and accommodation costs are calculated individually depending on the project scope.

Yes. I offer the professional application of silicone prosthetics, wounds, scars, ageing effects, creature designs and other special effects.

In doing so, we pay attention to clean workmanship, natural transitions and a secure hold throughout the entire use.

We work with a wide range of prosthetics, including facial prosthetics, wounds, burns, creature parts, fantasy characters, zombie effects, scars and ageing make-ups.

The duration depends on the scope of the project. Smaller wounds can be applied within a few minutes, while extensive character transformations can take several hours.

With correct application, prosthetics can be worn for several hours up to a complete shooting day, depending on the duration of use.

Yes. Every project is unique. Prosthetics can be adapted to face shapes, skin tones or specific production requirements.

We develop and produce custom special effects, masks, prosthetics and props. This includes sculpting, mould making, casting, silicone work, surface finishing and final assembly.

Yes. For many projects we develop bespoke moulds that enable precise and repeatable production.

Depending on the project, various materials are used, such as silicone, resin, plastic, 3D-printed components or special mould-making materials.

Yes. In addition to one-off pieces, small batches and larger production quantities can also be made.

Yes. Modern 3D printing technologies can be integrated into the development and production process to realize complex shapes and precise details.

I make film props, fantasy weapons, sci-fi objects, horror props, decorative items, cosplay props and custom bespoke pieces.

Yes. Many of our projects are created based on customer ideas, concept drawings or reference images.

Most of our props serve decorative or performance purposes. The exact functionality depends on the respective project.

Yes. For productions or events, multiple identical copies can be produced.

I make silicone masks, partial masks, creature masks, horror characters, fantasy beings, custom character designs and bespoke pieces.

Special builds are bespoke projects that go beyond classic prosthetics or masks. These include creature heads, body parts, special costume elements or unique exhibition pieces.

Yes. Every mask can be customised in terms of size, design, paintwork and level of detail.

Production time depends on the scope of the project. Simple adjustments take considerably less time than entirely new character developments.

Yes. Many of our projects are created entirely to customer specifications and developed specifically for their particular use.